GENERAL

Can I be a member of the ACU if I'm not a public servant?

You can be a member of the ACU if you:

  • Are employed by the government of Curacao, St. Maarten, Aruba and the BES islands;
  • Are employed by one of the companies or organizations approved by the ACU;
  • You are an adult and your spouse, partner, father or mother is a member of the ACU. You must have a steady income be able to join. Cohabiting partners require a registered partnership.
What are the principles of the ACU?

The seven key principles of the ACU are:

1. Voluntary Membership
Credit unions are voluntary,   cooperative organizations, offering services to people willing to accept the responsibilities and benefits of membership, without gender, social, racial, political or religious discrimination.

Many cooperatives, such as credit unions, operate as not-for-profit institutions with volunteer board of directors. In the case of credit unions, members are drawn from defined fields of membership.

2. Democratic Member Control
Cooperatives are democratic organizations owned and controlled by their members, one member one vote, with equal opportunity for participation in setting policies and making decisions.

3. Members’ Economic Participation
Members are the owners. As such they contribute to, and democratically control, the capital of the cooperative. This benefits the members in proportion to the transactions with the cooperative rather than on the capital invested.

For credit unions, which typically offer better rates, fees and   service than for-profit financial institutions, members recognize benefits in proportion to the extent of their financial transactions and general usage.

4. Autonomy and Independence
Cooperatives are autonomous, self-help organizations controlled by their members. If the cooperative   enters into agreements with other organizations or raises capital from external sources, it is done so based on terms that ensure democratic control by the member and maintains the cooperative autonomy.           

5. Education, Training and Information
Cooperatives provide education and training for members, elected representatives, managers and employees so they can contribute effectively to the development of the cooperative.

Credit unions place particular importance on educational opportunities for their volunteer directors, and financial education for their members and the public, especially the nation’s youth. Credit unions also recognize the importance of ensuring the general public and policy makers are informed about the nature, structure and benefits of cooperatives.

6. Cooperation Among Cooperatives
Cooperatives serve their members most effectively and strengthen the cooperative movement by working together through local, state, regional, national, and international structures.

7. Concern for Community
While focusing on member needs, cooperatives work for the sustainable development of communities,   including people of modest means, through policies developed and accepted by the members.

Can I do transactions in US dollars, Euros or other currency?

No, all ACU transactions are in Antillean guilders.

GENERAL

Mi por bira miembro di ACU tambe ora mi no ta den servisio di gobièrnu?

Bo por bira miembro di ACU ora ku:

 

  • bo ta den servisio di gobièrnu di Kòrsou, St. Maarten, Aruba i islanan BES
  • bo ta traha na un di e kompanianan òf organisashonnan aprobá pa  ACU
  • bo ta mayor di edat i bo kasá, partner, tata òf mama ta un miembro di ACU. Komo miembro di famia bo mester disponé di un entrada fiho pa bo mes tambe por bira miembro. Pa partnernan ku ta biba den konkubinato ta konta e eksigensha di un kontrato di konvivensia registrá.
Kua ta e puntonan di salida di ACU?

E 7 prinsipionan mas importante di ACU ta:

  1. Afiliashon boluntario i habrí Afiliashon na un kooperativa ta tuma lugá riba un base boluntario. Miembresia mester ta habrí pa kada persona ku ke hasi uso di e servisionan di e kooperativa i ku ta bai di akuerdo ku e responsabilidatnan i obligashonnan ku miembresia ta trese kuné, sin ningun tipo di diskriminashon a base di diferenshanan sosial, polítiko, rasial òf religioso, i sin limitashonnan artifisial.
  2. Atministrashon demokrátiko Kooperativanan ta organisashonnan demokrátiko. E atministradónan mester keda skohé òf nombrá ku aprobashon di e miembronan. E atministradónan tin ku duna kuenta na e miembronan. Den e Reunion General tur miembro tin derecho igual di voto, es desir: “one man, one vote”. Tambe e miembronan tin derecho igual pa partisipá na toma di desishon pa ku nan kooperativa. Den kooperativanan na nivel mas haltu (federashonnan) e atministrashon mester keda hibá di un forma efisiente i riba un base demokrátiko.
  3. Interes limitá Interes riba e suma di akshon mester keda estriktamente limitá.
  4. Repartishon di resultadonan finansiero Ganashi òf ekonomisashonnan ku ta resultado di aktividatnan di e Kooperativa mester bai pa e miembronan, den e sentido ku mester evitá ku esun miembro ta haña interes perhudikando un otro miembro. E miembronan mester disidí den e “Reunion General” kon nan ta deseá di mira repartishon di e resultado. Esaki por sosodé pa medio di:
  5. Edukashon permanente Kada kooperativa mester krea fondo pa aktividatnan edukativo na bienestar di su miembronan, atministradónan i empleadonan en general.  Mester siña nan e prinsipionan i téknikanan di e kooperativa, tantu pa loke ta trata e aspektonan ekonómiko komo esnan demokrátiko.
  6. Kooperashon entre kooperativanan Kada kooperativa mester partisipá aktivamente ku otro kooperativanan na nivel nashonal i internashonal, komo ku integrashon ta e forma di mas efisiente pa brinda e miembronan un servisio optimal.
  7. Sosten di komunidat Kooperativanan ta sostené komunidat dunando aportenan (finansiero) na proyektonan deportivo, kultural i edukativo. Pa bini na remarke pa sosten, un proyekto mester kumpli ku kondishonnan di e reglamento di donashon.
Mi por hasi transakshonnan na US dòler, EURO òf otro monedanan tambe?

Nò, tur transakshon via di ACU ta na florin Antiano

ACCOUNT STATEMENTS

How often will I receive a statement from the ACU?

You will receive an account statement every month.

Where do I take my complaint if my copy is inaccurate?

You can submit your complaint to the Customer Service Department. There you will find out what the source is of your complaint. You can also write a letter. Direct your complaint to the Customer Service Department Head. This department will always answer your letter.

Where should I be if I have not received my statement?

There are different reasons for not receiving your statement. We encourage you to call our office and ask the Customer Service Department, to verify the source of the error.

STATEMENT DI KUENTA

Ku ki frekuensha mi ta risibí un statement di kuenta di ACU?

Bo ta risibí un statement di kuenta un bia pa luna.

Unda mi mester trese mi keho dilanti ora mi statement ta kontené erornan?

Bo por entregá bo keho na e departamentu di Servisio na Kliente. Ei, nan ta averiguá e kousa di bo keho. Bo por skibi un karta tambe. Dirigí bo keho na Kabes di e Departamentu di Servisio na Kliente. E departamentu aki semper lo kontestá bo karta.

Ora mi no a risibí mi statement, unda mi mester bai?

Por tin diferente motibu dikon bo no ta risibí bo statement. Nos ta konsehá bo pa yama nos ofisina i pidi pa e Departamentu di Servisio na Kliente, pa averiguá kiko ta motibu di e eror.

SAVING ON SHARES

What is a share?

A share is the amount of money a member adds to the capital of the cooperative. A share is valued at NAƒ 50,-

How can I save on shares?

Saving on shares is mandatory for anyone who wants to become a member of the ACU. Each member is required to save at least NAƒ 25,- monthly on shares. You can increase this amount (once) if desired.

Can I withdraw money from the amount of shares I've saved?

You cannot withdraw shares in principle.

How much is annually charged on my shares?

Each member of the credit union must pay an annual contribution of NAƒ 18,- to the umbrella federation of all savings and credit associations, Fekoskan. Furthermore, all members of the ACU also contribute to the maintenance of the building, also amounting NAƒ 18,-  per year (this was agreed during the General Assemblies in the years 1979 to 1980).

What is the advantage of a high equity balance?

The more equity you have in ACU, the more dividends you receive at the end of the year (Profit Distribution), which may even prove to be higher than the interest you receive from the bank.

Other benefits that members with a high balance of participation enjoy are:

  • The more shares you have, the bigger the loan you can apply for (depending on your financial capacity).
  • The more shares you have, the more additional benefits you’ll receive from the insurance if something happens to you (life insurance).
Can I transfer some of my shares to another member?

A member may authorize the Board to transfer a portion of his shares to another member. This is done by handing in a written authorization. In addition, signatures from both parties are needed.

SPARMENTU RIBA AKSHON

Kiko ta un akshon?

Un akshon ta un suma di plaka ku kua un miembro ta partisipá den e kapital di e kooperativa. Un akshon ta bal NAƒ 50,=.

Kon mi por spar pa akshon?

Sparmentu pa akshon ta obligatorio pa tur hende ku ke bira miembro di ACU. Kada miembro ta spar un mínimo mensual di NAƒ 25,= riba akshon. Bo por subi e montante (un bia) tambe.

Mi por lanta sèn tambe di e suma ku mi a spar riba akshon?

En prinsipio bo no por lanta akshon.

Kuantu ta keda retené tur aña riba mi akshon?

Kada miembro di e kooperativa  mester kontribuí ku NAƒ 18,= pa aña na e federashon bou di kua tur kooperativa di spar i krédito ta kai, ku ta Fekoskan. Tambe tur miembro di ACU ta kontribuí na mantenshon di e edifisio, pa un suma di
NAƒ 18,= pa aña (esaki a keda disidí durante e Reunion General na añanan 1979-1980).

Kiko ta e bentaha di un saldo di akshon haltu?

Mas akshon bo tin den ACU, mas dividendo bo ta risibí na fin di aña (Repartishon di entrada èkstra), loke por resultá di ta te asta mas haltu ku e interes ku bo ta risibí na banko.
Algun otro bentaha ku un miembro ta gosa di dje ora e saldo di su partisipashon ta haltu:

  1. Mas tantu akshon bo tin, mas tantu bo por fia  (dependiente di bo forsa finansiero).
  2. Mas tantu akshon bo tin, mas pago èkstra bo ta risibí di seguro si algu sosodé ku bo (seguro di bida).
Mi por pasa un parti di mi akshon pa un otro miembro?

Un miembro por outorisá Direktiva pa pasa parti di su akshon pa un otro miembro. Esaki ta tuma lugá pa medio di un outorisashon por eskrito. E ta rekerí firma di tur dos partido.

ABEGUITU PLÙS loyalty program for CHILDREN

How much can my child save per month?

Your child has to save a minimum of NAƒ 10,- per month and the maximum allowed is NAƒ 250 per month.

Can I save automatically on the Abeguitu account?

Yes, you can authorize the ACU to withdraw an amount monthly from your account to the Abeguitu account of the child.

What are the benefits of Abeguitu PLÙS Savings Program?

When opening an Abeguitu PLUS account, your child will receivs a gift, provided there is enough in stock.

ABEGUITU PLÙS, E PROGRAMA DI SPAR PA MUCHA

Kuantu mi yu por spar pa luna?

Bo yu mester spar por lo ménos NAƒ 10,= pa luna i e kantidat máksimo ku e por spar ta NAƒ 250,= pa luna.

Por spar outomátikamente riba e kuenta di Abeguitu PLÙS?

Sigur, bo por outorisá ACU pa transferí un suma for di bo kuenta tur luna pa e kuenta di Abeguitu PLÙS di e yu ku ta spar.

Kiko ta e bentahanan di e programa di spar Abeguitu PLÙS?

Ora habri un kuenta di spar Abeguitu PLÙS bo yu ta haña un regalo, tanten tin na stòk

DEPOSITO

What happens with the funds ACU receives on deposito?

A small portion of these funds are used to give out loans. A large portion must always be available so that the members can withdraw money from their deposits. As such, the ACU follows credit rules established by the Central Bank of Curaçao and St. Maarten that are legally binding to all commercial banks and cooperative, savings and credit associations.

How can I withdraw money from my deposito?

You can do so at our cash registers or our ATMs.
Our tills are open from Monday through Friday from 08:00 to 15:30.
A valid ID is required; either an I.D. card, driver’s license or passport.
Our ATMs are at your disposal 24 hours a day.

Can I authorize a third party to take money from me?

Yes, but the authorization must be in writing:

1. The authorization shall be directed to the ACU.
2. The authorization shall state the full name, account number and the identity number.
3. The transaction amount should be specified.
4. If the authorization is indefinite, this should be stated.
5. The person in question must present an identification of himself and the principal

What else can I do with the ACUito (ACU card)?

With the ACUito you can do the following at our ATMs:

  1. Withdraw cash
  2. Retrieve the balance of your current account and your deposito account
  3. Make Transfers
What should I do when losing my ACUito?

Call our office and report the loss of your card.

Come to our office as soon as possible to fill in a statement.

Caution:

  1. Never give your PIN number to third parties.
  2. Never keep your PIN number along with your ACUito card.

DEPOSITO

Kiko ACU ta hasi ku e montantenan ku e ta risibí di depósito?

Ta uza un parti chikitu di e plaka aki pa duna fiansa. Un parti grandi semper mester keda disponibel pa miembronan ku ke lanta sèn di nan depósito. Den e kuadro aki ACU ta sigui reglanan di krédito stipulá pa Banko Sentral di Kòrsou i St. Maarten i ku ta válido, sea ta trata di bankonan komersial òf kooperativanan di spar i di krédito.

Kon mi por lanta sèn for di mi depósito?

Por hasi esei na nos kahanan òf via nos kaheronan outomátiko
Nos kahanan ta habrí di djaluna pa djabièrnè, di  08:00 – 15:30
Ta eksigí sea un sédula, un reibeweis òf un pasaporte.
24 ora pa dia bo por hasi uso di nos kaheronan outomátiko.

Mi por outorisá un otro persona pa lanta sèn pa mi?

Si, pero e outorisashon mester tuma lugá por eskrito:

  1. E outorisashon mester ta dirigí na ACU.
  2. E outorisashon mester menshoná nòmber kompleto, number di kuenta i number di identidat.
  3. Mester menshoná suma di e transakshon.
  4. Si e outorisashon ta pa un tempu indefiní, mester menshoná esei.
  5. E apoderado mester mustra un tarheta di identidat di su mes i di e dunadó di poder.
Pa kiko mas mi por usa e ACUito (karchi di ACU)?

Ku e ACUito tambe bo por bai na nos kaheronan outomátiko, i:

  1. Lanta plaka
  2. Pidi saldo di bo kuenta koriente i bo kuenta di depósito
  3. Transferí plaka
Kiko mi mester hasi ora mi pèrdè mi ACUito?

Yama nos ofisina i mèldu pèrdida di bo karchi. Pasa mas pronto posibel na nos ofisina pa yena un deklarashon.
Paga tinu:

  1. Nunka duna bo number di PIN na un otro persona.
  2. Nunka warda bo number di PIN huntu ku bo karchi di ACUito.

LONG TERM DEPOSITO

When is my long term DEPOSITO paid out?

The day the deposito payment installments expire or at a premature withdrawal.

What happens to the accrued interest?

You will receive it at the time of disbursement. The interest sum is added to the total amount of your deposito.

Can I redeem/cash in my long term Deposito before maturity?

Early repayment may take place at the request of the member. In that case, 0.1% will be deducted from the original agreed interest rate for each month that the transaction has been cut short. The starting point is an annual interest rate of 4%.

How is the interest calculated?

For the calculating interest, the month is set for 30 days and the year 360 days. Interest is paid at maturity and will be added to the sum of the Long Term Deposito on the deposito account.

DEPOSITO A LARGO PLASO

Ki dia ta paga mi Depósito a Largo Plaso?

Riba e fecha di vensementu di bo depósito a largo plaso òf na momentu di pago adelantá.

Kiko ta sosodé ku e interes akumulá?

Bo ta risibí esei na ora di pago. Ta añadí e suma di interes na e suma di bo Depósito.

Mi por haña e suma di mi Depósito bèk promé ku e fecha di vensementu?

Por paga bèk promé si e miembro pidi esaki. Den e kaso ei ta kita 0.1% di interes pa kada luna ku e transakshon a dura ménos for di e interes ku a kumbiní na kuminsamentu. Punto di salida ta un interes anual di 4%.

Kon ta kalkulá e interes?

Pa kalkulá e interes ta konta 30 dia pa kada luna i 360 dia pa kada aña. Ta paga interes riba e fecha di vensementu i ta añadí esaki na e Depósito a Largo Plaso riba e kuenta di Depósito.

LOANS

Who approves my loan application?

The credit department makes the decisions regarding loan applications if it is a loan for up to NAƒ 35,000 – with no balance. If it is a sum of more than ANG 35,000 – the application will be submitted to the Credit Committee. If the Credit Committee deems it necessary, they may call upon the loan applicant for an interview before making their final decision on the application.

When do I learn if my loan has been approved?

The ACU employee with whom you submitted your application, will you notify you on this matter. You get an appointment straightaway to settle your loan. The settlements of loans take place between 1:00 pm and 3:00 pm. The application automatically expires if a member fails to sign the contract within one month of the approval of the loan application.

What can I do if I disagree with the decision of the credit department?

If ACU members disagree with the decision of the Credit Department, you may appeal your request to the Credit Committee. If you disagree with the decision of the Credit Committee, you may appeal to the Board of Trustees.

Do I, a retired member, also qualify for a loan?

A member of 68 years and older may qualify for a loan for up to NAƒ 35,000- without guarantee. In all other cases involving members who are older than 68, a deposit is required. For more information about the Penshonado arrangement, refer to the ACU Penshonado page.

What happens if my payment/redemption has not been transferred?

In that case, you should contact our office as soon as possible to correct the error. The member will still remain responsible for repaying the owed amount for that month, otherwise he/she will be considered an untrustworthy debtor.

  • A member who had a special arrangement for the payment of an outstanding loan debt, can only qualify for a loan three months after repayment.
  • A member with an outstanding debt (= six months or more behind on loan payments), cannot qualify for a loan, as long as the entire debt is not repaid.
What will the ACU do if a member fails to make payment?

If an ACU member, after several reminders, does not proceeded to pay his redemption, the ACU will carry the loan over to a collection agency. When the due amount is paid, the person in question shall be nominated for an expulsion from the ACU.

What are the rules for taking out the 'Fianciuto loan?

A ‘Fianciuto’ ‘is an additional loan, based on an existing personal loan. The ‘Fianciuto’ loan limit depends on how much of the personal loan has already been paid off. The rules for taking out the ‘Fianciuto’ are as follow:

  • A member with a current personal loan may be eligible for a “Fiancuito” for up to a maximum of Nafl. 3,000,- per year.
  • The ‘Fiancuito’ has the same installment period as the existing personal loan.

FIANSA

Ken ta disidí si ta onra mi petishon pa un fiansa?

E Departamentu di Krédito ta disidí tokante bo petishon pa un fiansa si ta trata di un fiansa te ku  NAƒ 35.000,= sin saldo. Si ta trata di un suma di mas ku NAƒ 350.000,= ta hiba e petishon dilanti di Komishon di Krédito. Si e Komishon ta haña ta nesesario, e por yama un miembro pa un kombersashon personal promé ku tuma desishon tokante e petishon.

Ki ora mi ta tende ku mi ta haña mi fiansa?

E empleado di ACU serka ken bo a entregá e petishon ta yama bo tokante esaki. E ora ei ta traha un afsprak ku bo mes ora pa atendé bo fiansa. Ta entregá fiansanan entre 1.00 p.m. i 3.00 p.m. Si un miembro, despues ku a aprobá su petishon pa un fiansa, no bini pa firma e kontrakt konserní, e petishon ta kaduká outomátikamente despues di un luna.

Kiko mi por hasi si mi no ta di akuerdo ku desishon di Departamentu di Krédito?

Si bo no ta di akuerdo ku e desishon di Departamentu di Krédito, bo por apelá serka e Komishon di Krédito. Despues di un desishon di e Komishon di Krédito, miembronan por apelá serka Konseho di Supervishon.

Komo miembro penshonado mi tambe ta bini na remarke pa un fiansa?

Un miembro ku tin 68 aña di edat òf mas, por bini na remarke pa un fiansa pa un máksimo di NAƑ 35.000,= sin garantia. Den tur otro kaso ku ta konserní miembronan ku tin mas ku 68 aña, ta eksihí un  bòrg. Pa mas informashon tokante e Areglo di Penshonado, lesa e página ACU Penshonado.

Kiko ta sosodé si no transferí mi amortisashon?

Den e kaso ei bo mester tuma kontakto mas pronto posibel ku nos ofisina pa averiguá unda kos a bai robes i pa koregí esaki. E miembro mes tambe ta keda responsabel pa deposito di e suma di amortisashon di e luna ei, ya ku si no e ta kai atras ku amortisashon di e fiansa i ta bira un miembro ku status di un debedor dudoso.

Un miembro ku tabatin un areglo spesial pa amortisashon di un debe atrasá a base di un fiansa, por bini na remarke pa un fiansa solamente tres luna despues.

Un miembro ku tin un debe atrasá  (=seis luna òf mas di retraso ku e amortisashonnan di un fiansa), sea ta a base di un areglo òf nò, no por bini na remarke pa un fiansa tanten ku e debe kompleto no a keda kanselá.

Kiko ACU ta hasi ora un hende no kumpli ku pago di su amortisashon?

Si un miembro di ACU, despues di vários  “aanmaning”, no kuminsá paga su amortisashon, ACU ta entregá e fiansa den man di un ofisina di kobransa. Ora e suma ku ta debe keda kanselá, ta trese e persona konserní dilanti pa skrap e komo miembro di ACU.

Kiko ta e reglanan pa e ‘Fiancuito’?

Un ‘Fiancuito’ ta un fiansa èkstra, basá riba un fiansa komun eksistente. Altura di e Fiancuito ta dependé di e montante ku a kanselá kaba riba e fiansa general. E sobrá reglanan pa e Fiancuito ta:

  • Un sosio ta bini na remarke pa un “Fiancuito” durante 1 aña te ku un suma máksimo di NAƒ 3.000,=.
  • Pa e Fiancuito ta konta e mesun término di amortisashon ku e fiansa general eksistente.
FLYERS FIANSA SPESHAL